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A Honda Dealer Speaks His Mind

January 23, 2012 Leave a comment

A Honda dealer who will remain anonymous recently sent this email to his zone manager:

Incentives!!! Dead dead dead, mommy dead daddy dead baby dead! It’s dead. Bradley building extra inventory in itself WILL NOT produce the incremental sales we need to pick up lost market share. We need better traffic producing incentives.

I know you don’t watch a heck of a lot  of TV but the competitors are very aggressive. We don’t have to do “0″ but you guys have got to do more than you currently are to drive traffic and be competitive to the degree we need. With this last move I will have more than a 400 car avail! I am coiled and ready to strike but come on!

The national ads look great and getting closer to resemble a retail sales company except there is no “hook” ! Where’s the beef? The bonus bucks help close once the customers there but they don’t help get them there. Please please please express my feelings up the ladder, we need to be proactive now with marketing incentives and build the momentum going into the spring selling season. Put Honda’s bruzed pride on the shelf and let’s go!

Average age of car on the road at 10.8 yrs, all time high. Penned up demand out the wazoo , every manufacture out there is going to aggressively compete for it and if Honda uses the same old ” we are Honda we don’t have to” playbook it will be a miss. Building cars in itself will not work ( assuming the dealers ever get em ), you have to be vocal on this!

There is no shame in being competitive with the competition. Unless your not playing to win. Here I’ll say it DEALER CASH, REBATES, .09 for 60  the good stuff. Can you imagine an ad that said : First time ever Honda announces $$$$$$ REBATE  on ……!

Maybe too strong but you get my point. Nothing we can’t ever get away from but much more aggressive than what we have now. Let’s be proactive and let’s open our minds, put the pride on the shelf and do what it takes to blow the competition out of the water.

Hondas intensity level is at 4 and it needs to be at 9 ! You mark my words if you don’t open youre minds and change with the industry you nothing but an olds cutlass!

 

 

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From the Strong archives

December 22, 2011 Leave a comment

Company Christmas card circa 1988

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Happy Holidays from the Strong Family

December 16, 2011 Leave a comment

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Automakers Gain Speed at Year-End as U.S. Shoppers Return

December 6, 2011 Leave a comment

Dec. 5 (Bloomberg) — The U.S. auto industry is seeing demand recover faster than anticipated, with carmakers headed toward their best annual performance in three years at sales of 12.8 million vehicles.

Consumers entered this year’s final month demanding models ranging from big pickups to luxury sedans to fuel-sipping hybrids after pushing November’s sales to the fastest monthly pace since the government’s “cash for clunkers” trade-in program in August 2009. General Motors Co. and Chrysler Group LLC, two years removed from bankruptcy, have been taking share from disaster-stricken Toyota Motor Corp. and Honda Motor Co.

U.S. buyers are replacing their cars after delaying new- vehicle purchases as long as possible, and they are snapping up F-Series pickups and Prius hybrids as consumer confidence in the economy jumps. That means the automakers haven’t had to resort to fire-sale prices to goose demand.

“The industry has managed production levels to where demand was this year and didn’t get ahead of itself,” said Jeff Schuster, a Troy, Michigan-based analyst for LMC Automotive. “With inventory now being replenished, it’s not a situation where we’re seeing too much production or seeing heavy incentive use.”

Spending on marketing promotions averaged less than $2,700 a vehicle throughout the industry, down about $74 from a year ago, according to LMC and J.D. Power & Associates.

Consumer confidence surged in November by the most in more than eight years, and the portion of consumers planning to buy a new vehicle within six months climbed to the highest since April, data from The Conference Board showed Nov. 29.

Older Cars

The average age of cars and light trucks on the road today has risen to 10.6 years old, Jenny Lin, Ford’s senior U.S. economist, said on a Dec. 1 conference call.

“We are going to see more and more of this pent-up demand realized,” Lin told analysts and reporters.

She cited declining gasoline prices for providing “relief” to consumers, who responded with purchases of sport- utility vehicles and pickups. Sales of Dearborn, Michigan-based Ford’s SUVs climbed 29 percent and F-Series trucks increased 24 percent.

GM’s deliveries of Chevrolet Silverado and GMC Sierra pickups surged 34 percent and 22 percent, respectively, and Chrysler’s Jeep brand sales soared 50 percent. The average price for unleaded gasoline has dropped 71 cents, or 18 percent, to $3.28 a gallon on Dec. 3 from its peak this year on May 4, according to AAA, the nation’s largest motoring group.

Broad Demand

Consumer demand was broad-based, as Toyota and Honda boosted deliveries of smaller vehicles, making up for production lost after March 11’s tsunami and earthquake in Japan and more recent floods in Thailand disrupted their supply chains.

Toyota, Asia’s largest automaker, reported a 49 percent increase in sales of Prius hybrid models, including its new wagon variant. Deliveries of its redesigned Camry sedan climbed 13 percent to 23,440, securing its position as the top-selling car line ahead of Nissan Motor Co.’s Altima and the Ford Fusion. Toyota slashed discounts on cars by 32 percent last month, according to researcher Autodata Corp.

Honda, the only automaker among the 10 largest that didn’t have a companywide U.S. sales increase for November, still managed to boost deliveries of Civic cars by 3.4 percent. That’s the first increase since April for the Tokyo-based automaker’s top-selling model.

Among luxury brands, Daimler AG’s November deliveries jumped 47 percent, as the brand’s year-to-date sales closed to within 1,600 of Bayerische Motoren Werke AG’s BMW line. The two German brands are vying to replace Toyota’s Lexus, the annual luxury champ for the last 11 years, which also lost production to the March disasters.

Industry Pace

Industry sales accelerated to a 13.6 million seasonally adjusted annualized rate, according to Woodcliff Lake, New Jersey-based Autodata. The pace exceeded the 13.4 million average estimate of 14 analysts surveyed by Bloomberg.

“The recovery is showing a little bit more resiliency than what people feared,” Paul Ballew, chief economist for Nationwide Mutual Insurance Co., said in a Dec. 1 phone interview. “Vehicle sales are inching their way back up to 14-, and then eventually 15- and 16-million units.”

If December matches November’s 14 percent increase in industrywide deliveries, auto sales will finish the year at 12.8 million cars and light trucks. That would exceed the 12.7 million sales total that was the average estimate of 18 analysts surveyed by Bloomberg in August.

Considering Increases

Jefferies Inc., IHS Automotive and TrueCar.com are now considering increases to their estimates for 2012 deliveries, according to analysts at the three firms.

Auto sales may total 13.5 million light vehicles next year, the average of 14 estimates compiled by Bloomberg. The industry delivered 11.6 million cars and light trucks last year, up from a 27-year low of 10.4 million in 2009.

The seasonally adjusted annualized rate for auto sales “appears to be building to a 2011 exit run-rate close to 14 million without a full Japanese supply recovery and bad economic news cycle,” Adam Jonas, a New York-based analyst for Morgan Stanley, wrote in a Dec. 1 research note. The momentum “bodes well for 2012,” he said.

Full story here.

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December Newsletter

December 2, 2011 Leave a comment

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November Newsletter

November 7, 2011 Leave a comment

 

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Then & Now

October 20, 2011 Leave a comment

The “Then & Now” photographic technique has been popular with shutter bugs for some time now.  Hold an old photo up in the location it was originally taken, match it as best you can to the new landscape, and snap a new picture.  Cool, right?  Chevrolet has turned that idea into a great new TV spot to celebrate turning 100.  Enjoy :)

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DIALING FOR DOLLARS

October 18, 2011 Leave a comment

Strong, LLC in the last 60 days has re-engineered, rebuilt and re-booted and age-old marketing concept: the phone call.

Our new formulated outbound call center takes on-the-lot knowledge from dealership personnel and funnels it into a strategic timetable for calling customers and sales prospects.  These calls coincide with direct mail promotions, special incentives and owner based equity calculations and have yielded some of the highest ROI numbers we have seen in recent years.

For dealerships with manned telemarketing centers or fully functioning BDCs, think about refining your process…..I bet you’ll get better results.  And for stores who don’t have these systems in place, now may be the right time to take a new look at an old idea.


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HISPANIC MARKET SHOWS PROMISE OF YEAR END PURCHASE POWER

October 14, 2011 Leave a comment

In several STRONG, LLC stores with prominent Hispanic markets, our dealers and general managers are seeing exponential increases in Hispanic traffic. This has translated into more new and used sales through September and early October. 

I’ve spoken in the past about the Hispanic market being recession proof, but seeing this level of Hispanic traffic in STRONG LLC dealerships in Florida, Virginia and New Jersey (all of which buy heavy Hispanic media schedules), is a promising harbinger of 4th quarter success.  I can’t count the number of calls I have received over the last couple of weeks from dealership personnel in these markets noting that, “Hispanic buyers are coming in every day off the advertising.”

This is great news, but comes with a note of caution: from all indications we won’t have the normal flood of year end factory rebates and incentives. 2011 inventories continue to remain relatively light due to the disaster in Japan, and the factories won’t be placing tremendous incentives in the market to blow them out. Be sure your Hispanic sales staff is mindful of this  and has a plan for making sure conversion rates on this traffic doesn’t suffer.  

-JPS

 

 

 

 

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October Newsletter

October 4, 2011 Leave a comment

Categories: Newsletter
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